Personal information Privacy
DATA COLLECTION AND USE:
The information collected will only be used to properly process your order and handle your complaints if necessary.
Only the following personal information is collected when ordering:
- Last name
- First name
- Phone number
Personal information entered remain confidential. It is solely used to:
* Confirm your order by email;
* Send payment receipts;
* Quickly and accurately deliver of your order;
No information is collected without your consent. Please note that your consent is given automatically by placing an order or filing a complaint.
Consents may be withdrawn by contacting Benoît Cuchet: email@example.com
Disclosure of information to third parties: under no circumstances will your personal information be disclosed to third parties.
Your file is kept on paper and digital media. Our complaints manager, Mr. Benoît Cuchet, is the only associate authorised to access the location where your information is stored. Your personal information will be kept as long as your order and/or complaint are being processed.
* They will be kept in our office filing cabinets.
Destruction of information
After the processing period of your above-mentioned information, it will be shredded or deleted.
Access to information: To access or make changes to your personal information, please contact Benoît Cuchet: firstname.lastname@example.org. This service comes at no charge.
For complaint related to your personal information, please contact Benoît Cuchet: email@example.com Your complaint will be reviewed and processed within 30 days of reception. We will then inform you of our decision. If you are not satisfied with this decision, please contact the Consumer Assistance Service at the following contact information:
Consumer Assistance Service
453 5th Street, Office 1i
Tel: (819) 537-0918
Fax: (819) 537-5259
The complaints resolution process is at no charge from both the merchant and the Consumer Assistance Service.
FREE SHIPPING IN CANADA* WITH THE PURCHASE OF $150 OR MORE
We ship everywhere in Canada and certain European countries.
You can order online these products: